Privacy Policy

This Privacy Policy describes how Pelantra (“we”, “our”, “the studio”) collects, processes, and retains personal data submitted through the website located at this domain and through direct correspondence with the studio.

The studio is based in Jakarta, Indonesia. This policy is written in English and applies to all visitors to this website and to all persons who submit personal data through the contact form, by email, or by telephone. By using this website, you acknowledge that you have read and understood this policy.

Pelantra is committed to handling personal data with care. The studio collects only the data necessary to respond to enquiries and to fulfil correspondence obligations. No data is sold, rented, or shared with third parties for commercial purposes.

The following categories of personal data may be collected when you use this website or contact the studio:

• —Contact data: Your name, email address, and any additional information you voluntarily provide in the contact form or by email. This data is collected when you send a message through the contact form on this website or when you initiate direct correspondence with the studio.
• —Order and correspondence data: If you request a certificate of composition or enquire about a product order, we may retain your name, email address, lot number reference, and the content of your request for the purpose of fulfilling and archiving that request.
• —Technical data: When you visit this website, your browser may send standard technical information including your IP address, browser type, operating system, and referring URL. This data is collected automatically by the hosting environment and is not linked to any identifiable individual by the studio.
• —Cookie data: This website uses cookies for functional and analytical purposes. See the Cookie Policy for full details.

Personal data submitted through this website or through correspondence is used exclusively for the following purposes:

• —To respond to your enquiry, request, or message within the stated response window of two business days.
• —To process and archive certificate of composition requests, linked to the lot number you provide.
• —To maintain correspondence records for the purpose of customer service continuity.
• —To analyse aggregate website usage patterns for the purpose of improving the site experience. This analysis is conducted on anonymised data only.

The studio does not use personal data for automated profiling, targeted advertising, or any purpose not listed above. The studio does not build individual customer profiles for commercial segmentation.

Pelantra does not sell, rent, or otherwise transfer your personal data to third parties for commercial purposes.

Data may be processed by the following categories of third-party service providers where technically necessary:

• —Hosting providers: The website is hosted on infrastructure that may process technical visitor data including IP addresses. Hosting is conducted under contractual data processing terms.
• —Email service providers: Correspondence submitted through the contact form is routed through an email processing service. No marketing use is made of this data.
• —Analytics providers: Anonymised usage statistics may be processed by a third-party analytics tool. No individually identifiable data is shared with analytics providers.

No personal data is transferred to countries outside Indonesia or the European Economic Area without appropriate safeguards in place, including standard contractual clauses where applicable.

Correspondence data (contact form submissions and email exchanges) is retained for a period of 36 months from the date of the last communication. After this period, correspondence records are deleted unless they are linked to an active certificate of composition archive entry, in which case they are retained as part of the lot record.

Certificate request records are retained indefinitely as part of the studio archive, consistent with the studio’s lot record retention policy described in the Methodology section of this website.

Technical and cookie data is retained for a maximum of 26 months, consistent with standard analytics data retention practices.

Subject to applicable law, you have the following rights in relation to your personal data held by Pelantra:

• —Right of access: You may request a copy of the personal data the studio holds about you.
• —Right to rectification: You may request that inaccurate personal data be corrected.
• —Right to erasure: You may request deletion of personal data, subject to the studio’s legitimate archiving obligations.
• —Right to restriction: You may request that processing of your data be restricted in certain circumstances.
• —Right to object: You may object to processing of your data where the studio relies on legitimate interests as the legal basis for processing.

To exercise any of these rights, please contact the studio by email at [email protected] with the subject line “Data Rights Request”. The studio will respond within 30 days of receipt.

This website uses cookies. Full details of the cookies used, their purpose, and your options for managing cookie preferences are set out in the Cookie Policy. Cookie consent is managed through the banner displayed on your first visit to this site.

Pelantra products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories. This website does not constitute nutritional guidance. We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements.

This website is served exclusively over HTTPS. Data submitted through the contact form is transmitted using TLS encryption. The studio takes reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no transmission over the internet can be guaranteed to be fully secure, and submission of data to this website is made at your own risk.

This Privacy Policy may be updated from time to time to reflect changes in the studio’s data practices or applicable legal requirements. The date at the top of this page indicates the date of the most recent revision. Continued use of this website after a revision constitutes acceptance of the updated policy.

For queries about this Privacy Policy, contact the studio at [email protected] or at the postal address listed in the footer of this page.